西班牙伏林航空公司将我的行李遗失了，给他们公司发邮件根本没有回应，我该如何办？
2023-05-16 13:07:15
如果确定行李丢失可以依据有关规定要求赔偿，赔偿标准有统一的规定，伏林航空官网上也有说明，贴在这里供参考：8.7Damaged luggageIn the case of lost or damaged luggage, the rules established by national and international standards shall be applied, particularly the 1960 Air Traffic Act and the Montreal Convention of 28 May 1999, as well as Regulation (EC) No. 2027/97 of the European Council.VUELING shall be liable in cases of destruction, loss, delay or damage to luggage, up to a sum of 1,131 Special Drawing Rights per passenger. A Passenger can benefit from a higher liability limit by making a special value declaration, for which they must pay a supplementary charge. As regards unchecked luggage, VUELING shall only be liable for damages caused by its fault.If checked luggage has been damaged, lost, destroyed or delayed, the Passenger must inform VUELING in writing at the earliest opportunity and in any case within 7 days for damaged luggage and within 21 days for lost luggage. The aforementioned periods will begin from the moment the luggage is handed over.In any case, VUELING will not be liable for damages such as dents, scratches, stains and broken handles/wheels, unless (i) the luggage is proved to have been in perfect condition before it was handed over to VUELING, (ii) the damage is specified, and (iii) it is proved that the alleged damage occurred during the time that VUELING was responsible for the luggage.VUELING will not be liable for damages to perishable and fragile items carried as hold or hand baggage, unless (i) it is proved that said items were packed correctly, (ii) the damage is specified, and (iii) it is proved that the alleged damage occurred during the time that VUELING was responsible for the luggage. For further information about perishable and fragile items, please consult our regulations.If the airline operating the flight is not VUELING, the Passenger may register a complaint or claim with either carrier.
旅游博主-edwardliu2013
发邮件，或者电话客服，或者Twitter上面联系客服，最后一种方式应该是最快的。
好像那个上面是一直有人在看的。。
旅游博主-mtler81
你必须在事发21天内向付林航空索赔丢失的，不是简单机场登机就完事，必须书面找航司索赔。
旅游博主-wcm360
邮件回复比较慢，继续等待，三天后再发一次邮件。
旅游博主-快樂流浪者
如果有購買保險，，臨時購買應用衣物都有賠償。
旅游博主-哈里爽
只能反复发邮件，一直努力！祝你好运
旅游博主-user_qpCd0OWh9k
请问最后行李找到了吗？
